Q&A for end users

1 What is KNX/EIB

KNX/EIB is a new technology applied in the traditional electric installation area with the latest fieldbus techniques from the computer control area. It unites single products from different industrial sectors into a connected system for the intelligently control over lighting, dimming, blind, scenario setting, security and heat supply, etc. This technology is safe, energy saving as well as humanized; furthermore, it’s practically flexible which could be changed and updated according to the specific needs of the end user. It originated from Germany and is the only technology standard for smart home system in China and the whole world. Over 500 automation companies such as Simens, Schneider, ABB, Gira and Jung adopt this standard.

2 What is D-Controls Plus

D-Control Plus is an mobile APP developed by D-Controls especially for the control of KNX system.

3 What can D-Controls Plus control?

D-Controls Plus is able to control lighting, curtain, AV system, central AC, floor heating, security, monitoring, lift, home appliances and so on, as well as the working status of each object.

4 Where can I buy D-Controls Plus or the hardware?

Both the D-Controls Plus and the hardware are available at D-Controls and its appointed distributors.

5 Does D-Controls Plus work with other hardware except those of D-Control brand?

No, it works only with D-Controls KNX IC series.

6 What’s the maximum amount of users who control the same D-Controls KNX IC via D-Controls Plus?

Do not make specific limits, but suggested that the number of used at the same time not more than 6.

7 Where to download D-Controls Plus?

iOS version is available on App Store, while Android version on D-Controls website or Android App store. The download link is listed below.

8 Do I need authorization to use D-Controls Plus?

The first end user who has successfully added the KNX via LAN connection receives authorization automatically and therefore becomes administrator. Other users shall get the authorization by scanning the QR code sent by the administrator.

9 How to be the administrator? What rights does an administrator have?

The first end user who scans and adds KNX becomes administrator automatically. The administrator practices the most rights in the group, such as group members invite and delete; initial profiles download, edit and back up, etc. It’s not possible to change administrator unless the administrator gives it up.

10 What happens if the administrator deletes the hardware?

The group will be dismissed if there is only one member in the group. The next member will become the administrator if there is more than one member in the group.

11 What does “Registered already. Please contact administrator” mean, when I scan the hardware with D C

It means the D-Controls Plus KNX has been registered by the administrator. You could only add the hardware by scanning the QR code sent by the administrator.

12 What does “It’s not registered in the backstage” mean, when I scan the hardware with D-Control Plus?

It means the hardware is not registered in the D-Controls Cloud service and thus has no control function. Please contact D-Controls for solution.

13 Why it shows “Connected to the server. Fail to connect D-Controls KNX” on D-Controls Plus?

Please check if LAN is connected to the internet; if router is successfully connected to D-Controls KNX and if D-Controls KNX functions well.

14 How to set up D-Controls Plus if there are two homes to be controls?

Log into D-Control Plus; go to “set-up” and click the icon “add new home” on the top left corner.

15 What does it mean if a “!” is blinking at the top right corner of the App? How to solve it?

It means the App can’t be connected to the D-Controls KNX, thus can’t control the smart system.

16 Is there extra annual fee if I use the remote service of D-Controls Plus?

During the promotion period, the remote service is free of charge for two years.

17 If the mobile phone is lost, how to make sure that my home will not be controlled by someone else?

Log in your account on another mobile phone, so that the account on the lost phone will be automatically logged out and lose the control of your home.

18 How to set up the rooms so that they are controlled only by the one who knows password?

Press and hold the room icon until the option “Password” comes out. Input the password.

19 What does the little lock besides the “House” icon in the setting interface?

It means the child lock is either off or on.

20 What is a child lock? What should I do if I forget the password for the child lock?

Child lock refers to the password for top authorization in D-Controls Plus. Once the child lock is activated, no one is able to change the settings anymore. If the password is forgotten, the user has to re-download the App, but the existed individual settings can’t be restored.

21 How to cancel “Save the password” at the log-in stage?

Go to “set up”, press the icon at the top left corner, select “log out” and then log in again.

22 What if I select “Restore factory defaults” ?

The interfaces will be restored to those when you use them for the first time.

23 What if the authorization QR code is mistakenly published online?

1) The QR code is valid for a certain period of time. It will not be valid any more once it’s out of the timeframe. 2) The illegal member will be removed by administrator directly.

24 What does the cloud back-up mean?

The custom-made settings will be saved to the account. In case you use the App on a second mobile phone with the same account, you could restore the cloud back-up to have the same settings as it on the previous phone.

25 Must I input info such as gender, birthday, email address and so on?

It’s suggested to do so, as it’s the necessary info to retrieve the password.

26 Can I continue to use the D-Control Plus on Android phone if it was previously used on iPhone? How c

D-Controls Plus supports trans-system application (iOS and Android system). Go to Set up, press the icon on top left corner and enter “Cloud Back up”. Press “Back up” and all setting info will be saved to cloud server. When you log in your account on another mobile phone, the settings will be synchronized to the new one.

27 Does D-Controls Plus also functions on an existed smart system?

Definitely yes! If it’s KNX system, you only need to add the D-Controls KNX IC series. If not, please consult with D-Controls.

Q&A for engineers

1 D - Controls how the host and the router connection, the host how to debug programming?

D - Controls the IC series host connected to the router for the first time, must be both in the same local area network (LAN) in the same network segment, the concrete programming debugging see D - Controls, Plus the cloud version of the software configuration manual.

2 I'm an engineer, I should how to debug the D - Controls software, debugging steps process points?

Specific steps to see the D - Controls Plus cloud version of the software configuration manual or website help interface.

3 D - Controls, Plus after debugging, how the software is handed over to the end user?

Specific steps to see the D - Controls Plus cloud version of the software configuration manual or website help interface.

4 How to make initial factory configuration files?

See D - Controls, Plus the cloud version of the software configuration manual first chapter debugging engineer configuration D - Controls Plus steps.

5 Users how to add configuration files?

A user to add a new host in Plus App, D - Controls the cloud server will automatically identify the host a serial number, and the corresponding configuration file automatically download the App, if you add the host and found no control interface, please contact your debugging engineer, because its not to save the file for the initial configuration file.

6 The use of intelligent infrared module, D - Controls, Plus should be how to configure?

Reference D - Controls KNX infrared module hardware specification.

7 How to edit a personalized interface?

See D - Controls Plus cloud version of the software configuration manual and cloud software configuration video website.

8 How to add your own logo?

See D - Controls Plus cloud version of the software configuration manual and cloud software configuration video website.

9 Software engineers account and what is the difference between log in to your account?

Engineer bank account is the system configuration, software is log in to your account with account. Engineers account by D - Controls the company to provide commissioning engineers, software to log in to your account by the users' application.

10 How to determine D - Controls KNX IC1 host fault?

Judging by 5 lamp light flashing situation, details please refer to the IC1 hardware specifications or the D - Controls Plus cloud version of the software configuration manual.

11 Why can't search the host?

Please determine whether local area network communication is normal, whether the host hardware work.

12 Where is the configuration system? How to use?

Log in D - Controls the configuration system https://d3.d-controls.net, using the method as shown in the D - Controls, Plus the cloud version of the software configuration manual.

13 Register configuration system, the need to fill out the "authentication code" to get from?

D - Controls configuration system closed engineer automatic registration function, all engineers account will be provided by the D - Controls the company directly.

14 With D - Controls provide engineers account and password login configuration system, why can't find

This case, please contact with D - controls technology, because the account has not been activated.

15 After power off or restart the router, should how to set up a D – Controls Plus?

Plus App and control host all don't need to do any Settings; Even if the router replacement or router reset dial-up account or password, also do not need to reset Plus apps and control host.

16 Search on the App Store to other versions of the software, D - Controls them and D – Controls Plus g

Is not general.

17 Device name how to modify?

Can't modify.

18 After modify the router's network segment, software tips I could not find host, how do I modify the

Connect directly with cable and the host computer, and input 192.168.1.150 around a computer browser into the host's network Settings page. Network Settings page can modify the host within a fixed IP address, also can be set to get the dynamic IP address, so that no matter what is router network normal on the host can realize the remote control.

19 Project in the local area network architecture complex, designed the multiple routers, how to set th

Through 192.168.1.150 fixed IP address, modify the host or the host Settings to get the dynamic IP address; Even if the host is located in the multistage router, still supports remote control (without configuration).